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Earn
Automate and streamline billing and estimates.
Streamline
Manage operations from anywhere and keep things running smoothly.
Grow
Land more bids and easily market your business.
Impress
Create authentic customer experiences that still save time.
Support from Humans
Real People
Expert Advice
Friendly Service
We have used ServiceMonster for years now. Michael consistently delivers very knowledgeable and helpful information in a very expedient manner. Excellent customer service every time.
Tina M.
Pro Form Window Cleaning
ServiceMonster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience.
Joseph T.
Petrichor Tile + Carpet Cleaning
The team members of ServiceMonster are always so helpful, courteous, and knowledgeable when we have a question about the service. Five stars ServiceMonster, I love your way of doing business!!
Ginny S.
Steam Action
Why We're Different
Real People, Real Solutions
We believe there’s no substitute for real humans. When you contact ServiceMonster, you're connected to a top-notch support team with little-to-no wait. No more frustration with automated responses, chatbots, and unanswered calls – just genuine conversations with humans who are invested in your success.
Time for You to Thrive
With ServiceMonster you get a dedicated team of experts by your side whenever you need them. We take immense pride in having a support team that wants to see your business thrive, which is why we stopped racing to finish calls and focus on one thing: happy customers. Our support experts will take the time to lend a helping hand, solve any problem you might encounter, and make sure you’re up to speed with our software.
Your Team’s Direct Line to Success
When you choose ServiceMonster, you're not just subscribing to software – you're giving your team the power of human support. Anyone from your company can reach out to us and a real person will be there to guide them. We also have a Facebook group dedicated to businesses that use our software, which gives you an active community and a direct line to our development team.
Free Trial, Full Support.
Your business can't wait. Keep moving with ServiceMonster's outstanding support.
Learn more
People ❤️ Our Support
ServiceMonster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience.
Joseph T.
Petrichor Tile + Carpet Cleaning
Sue did a great job helping me understand some of the features we had not been using in ServiceMonster! She walked me thru the tip reports and using the tech appt with hours so I can better track our work! She ROCKS, thanks Sue!
Ann B.
A Cleaner Carpet
I really appreciated how kind, patient, helpful, and knowledgeable Michael is. He’s exceptional at what he does! 😃
Ken M.
Immaculate Tile & Grout Restoration
The team members of ServiceMonster are always so helpful, courteous, and knowledgeable when we have a question about the service. Five stars ServiceMonster, I love your way of doing business!!
Ginny S.
Steam Action
Customer service is off the charts.
Every time I have a question they they are there and happy to help!
Every time I have a question they they are there and happy to help!
Bill T.
Northern Illinois Windows
We have used ServiceMonster for years now. Michael consistently delivers very knowledgeable and helpful information in a very expedient manner. Excellent customer service every time.
Tina M.
Pro Form Window Cleaning
Made for Business.
One powerful platform to manage your entire company.
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Frequently asked questions.
Where is your support team located?
We've got a local, close-knit support team based in the US, mostly near our headquarters in the Pacific Northwest. Each team member is a qualified expert in the software as well as many different service industries, so you can be confident that you'll have a real human interaction with someone who understands the software and will get you answers faster.
What level of support is included when I sign up for ServiceMonster software?
Many softwares only offer support when you purchase a higher subscription levels or require you to pay an additional fee. ServiceMonster offers full support for each and every subscription tier, including the free trial period, and for the full duration of your contract.
If you ever have a question or problem, simply email support@servicemonster.net or call us at (888)901-3300 and you'll be connected to someone from our expert support team.
If you ever have a question or problem, simply email support@servicemonster.net or call us at (888)901-3300 and you'll be connected to someone from our expert support team.
I don't know where to begin. How can I learn how to use ServiceMonster software?
We know there's a lot that goes into running your service business. To give you more flexibility, you can visit the ServiceMonster Help Center which is full of video tutorials, interactive guides and a rich knowledge base to help you can gain mastery of the software at your own pace and at your own convenience. We also have a dedicated FaceBook group full of active ServiceMonster users and a direct line to our development team.
However, rest assured that our dedicated support team is always here to provide personalized guidance and answer any of your questions you have! Reach out to us anytime and one of us will get you on the way to mastering the software in a way that specifically fits your business.
However, rest assured that our dedicated support team is always here to provide personalized guidance and answer any of your questions you have! Reach out to us anytime and one of us will get you on the way to mastering the software in a way that specifically fits your business.
How quickly can I expect a response from your support team?
Sometimes our support members might be busy on another call. If we can't get to your call right away, then someone will usually get back to you in the same business day. And with a 90% call resolution rate, your problem will be solved fast!
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