In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes! You can watch the episode below, or listen here.
In this episode of The ServiceMonster Podcast, Joe, Adam, and Asher have a conversation with Robert Ayala about his entrepreneurial journey have a service business owner. Starting from the beginning, to finding Super Hero employees, getting off the truck, focusing on social media, and getting good reviews. You can find the full video below or listen to this episode here.
In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary break down internal employee communications within ServiceMonster 6 and the app, from notes to activities, and more! Joe & Adam go in depth on the feature request process, and also in this episode, our weekly updates on the software, as well as a deep dive at some of our highlighted posts in SMUG. You can listen to the podcast here, and the full video can be found below.
In this episode of the ServiceMonster Podcast, Adam and Mary give you the rundown on appointment reminders. How to set them up, default settings, and how to customize them to best serve your business. Also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG. The full video is embedded below, and you can listen to the audio here.
As we're approaching the end of the first quarter of 2019, all of us here at ServiceMonster are extremely excited to introduce our latest content offering: The ServiceMonster Podcast! Building on the past success of The ServiceMonster Show and #AskServiceMonster, we've taken a new approach focused on podcast-first audio recording, followed by a full video release and a variety of shorter clips. However, that does mean that the Ask and the Show will both no longer be produced (we promise that the new podcast is a great combination of the two with even more awesome content!).
This new weekly show is now your source for all things ServiceMonster: highlighting of product updates and feature improvements, SMUG (ServiceMonster User Group) questions answered, and a focused topic of discussion each episode, ranging from lead capture to marketing automation tools and everything in between. The podcast is hosted by our CEO, Joe Kowalski, who will be joined by a guest host each week. Expect to see different ServiceMonster employees, industry professionals, and maybe even some special guests in the future!
Our focus with this podcast is to provide YOU, a service business owner and/or a ServiceMonster user, with a complete weekly experience that will help you grow your business effectively. While also providing some entertainment, we aim to help each and every listener become a ServiceMonster "power user". Our commitment to you has always been helping you grow. The ServiceMonster Podcast is our next iteration of what that commitment looks like. We genuinely hope you enjoy each and every episode, and we always welcome feedback! Let us know if you'd like to see a specific topic covered, or have an idea of someone who would make a great guest host.
Now, let's briefly cover your listening/viewing options for the podcast.
Transistor: First and foremost, each new episode is posted on Transistor, our podcast hosting platform. You can stream the show there, or use these links to listen on your preferred platform (Spotify, Apple Music, Google Play, etc.).
SoundCloud: Just like the other audio-only options, SoundCloud is a great platform for listening but also allows you to engage with us more directly.
YouTube: Finally, the video. Our YouTube channel is the go-to video host for each podcast episode, so make sure to check that out if you want to actually SEE the podcasting action!
That's it for now, but let us know if there's another podcasting platform that you would like us to post to. Thanks for checking out our content and never hesitate to reach out with questions/comments/concerns.
If you aren't a ServiceMonster user, make sure to check out our free 14-day trial here.